# Airport Representative (Fresher welcome) – Tokyo > Explera Group is hiring: Airport Representative (Fresher welcome) – Tokyo in Tokyo, Japan (Office, Full-time). Meet and greet our partners' guests at Narita (NRT), Haneda (HND) and Kansai (KIX), and send them off smoothly. Freshers welcome. ## Key facts - Company: Explera Group - Hiring entity: Explera Japan K.K. (https://www.explera.jp) - Location: Tokyo, Japan - Work mode: Office - Employment type: Full-time - Team: Operations - Experience: Freshers welcome (up to 2 years) - Languages: Japanese (JLPT N2), English (Business) - Education: High school or above; tourism or hospitality studies are a plus - Openings: 3 - Salary: discussed at interview - Posted: 2026-09-28 - Closes: 2026-11-12 - Reference: WHFX2P1O ## Job description Meet and greet our partners' guests at Narita (NRT), Haneda (HND) and Kansai (KIX), and send them off smoothly. Freshers welcome. ### About Explera DMC Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards. ### Role overview We are hiring Airport Representatives in Tokyo. You will be the first and last Explera face our guests see: you meet them at Narita (NRT), Haneda (HND) and Kansai (KIX), help with SIM cards, currency and luggage, and hand them to their driver or guide. Freshers are welcome. We train you on airport procedures, our guests' needs and our operations system. ### Key responsibilities ### 1. Arrivals - Track flights and be at the arrivals hall on time with a name board - Welcome guests, check numbers and luggage, and brief them on their first day - Hand guests to the right driver or guide and report the handover to operations ### 2. Departures - Meet departing guests, help with check-in and say goodbye on behalf of our partners - Collect feedback and report any issues ### 3. Problems on the day - Handle delayed flights, missing luggage and no-show drivers with operations - Keep guests calm and informed until the problem is solved ### Requirements - Fresher, or up to 2 years in airport, hotel front office, airline or guest-facing work - Good spoken English and Japanese; Hindi is a plus - Friendly, well presented and punctual - Available for early-morning, late-night, weekend and holiday shifts - Valid right to work in Japan ### Why join Explera DMC? - Start a career in travel with full training - A path to guiding and operations roles - Be part of a dynamic, growing DMC with a strong compliance culture - Autonomy to own your role and drive process improvements ### Skills - Meet and greet - Guest service - Transfers - Group handling - Communication ### Languages - Japanese: JLPT N2 - English: Business ### Education High school or above; tourism or hospitality studies are a plus ## Frequently asked questions ### What does the Airport Representative (Fresher welcome) – Tokyo at Explera do? Meet and greet our partners' guests at Narita (NRT), Haneda (HND) and Kansai (KIX), and send them off smoothly. Freshers welcome. Day to day, the role includes: track flights and be at the arrivals hall on time with a name board; welcome guests, check numbers and luggage, and brief them on their first day; hand guests to the right driver or guide and report the handover to operations. ### Where is the Airport Representative (Fresher welcome) – Tokyo role based, and is it remote? Location: Tokyo, Japan. Work mode: Office. Employment: full-time. The role is with Explera Japan K.K., part of Explera Group, a B2B destination management company in Thailand, Japan, South Korea, Indonesia, India and Hong Kong. ### What experience and qualifications do I need? Experience: freshers welcome (up to 2 years). Education: High school or above; tourism or hospitality studies are a plus. Languages: Japanese (JLPT N2), English (Business). Key requirement: Fresher, or up to 2 years in airport, hotel front office, airline or guest-facing work. ### What is the salary for the Airport Representative (Fresher welcome) – Tokyo? The salary is discussed at interview and confirmed in a written offer. The application form asks for your current and expected salary. ### How do I apply for the Airport Representative (Fresher welcome) – Tokyo? Apply online at https://career.expleradmc.com/jobs/airport-representative-fresher-welcome-tokyo-jpar26/apply. The form takes about 10 minutes: your details, CV and the role's questionnaire, plus the documents it asks for (usually a recent photo, a photo ID and your highest education certificate). You can also email your CV to hr@expleradmc.com with the job title in the subject line. ### What is the hiring process? 1. Apply (10 min): send your profile and resume in about 10 minutes. 2. Screening (within 5 days): a recruiter reviews your application and may call for a short chat. 3. Interview (1–2 rounds): meet the hiring manager and team, online or in the office. 4. Offer (within 1 week): a written offer with salary, benefits and start date. 5. Welcome (first 30 days): onboarding with your team, systems access and a buddy. ### When does this job close? Applications close on 12 November 2026. Apply early: we review applications as they arrive. ## How to apply 1. Online (recommended): https://career.expleradmc.com/jobs/airport-representative-fresher-welcome-tokyo-jpar26/apply. The form takes about 10 minutes; you receive a private status link by email. 2. By email: send your CV to hr@expleradmc.com with the subject "Application: Airport Representative (Fresher welcome) – Tokyo (Tokyo)". --- Source page: https://career.expleradmc.com/jobs/airport-representative-fresher-welcome-tokyo-jpar26 Site index for AI assistants: https://career.expleradmc.com/llms.txt (full text: https://career.expleradmc.com/llms-full.txt) Recruitment contact: hr@expleradmc.com. Explera Group never asks candidates for payment.