Run confirmed Japan trips remotely for our Japan desk: reconfirmations, vouchers and changes. For candidates in South and South-East Asia.
About Explera DMC
Explera DMC is a B2B destination management company (DMC). Travel agents and tour operators book hotels, transfers, tours, guides and events for their customers through Explera, and our teams in Thailand, Japan, South Korea, India and Hong Kong arrange and deliver those services. We also hire for remote roles open to candidates worldwide.
Role overview
We are seeking an Operations Executive for our Japan desk. Once a partner confirms a booking, operations makes it happen: you reconfirm hotels and ryokan, arrange JR and Shinkansen travel, private and coach transfers, and luggage forwarding, brief our local suppliers, guides and drivers, and make sure every guest arrives, travels and departs on time.
You will handle FIT travellers, families and groups from India, the Gulf and South-East Asia, often with Indian vegetarian and Jain meal needs, and keep partners informed at every step.
The role is remote and home-based, for people living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia. You work the Japan desk's business hours, 09:00–18:00 Japan time (JST), Monday to Friday (08:00–17:00 in Manila and Kuala Lumpur, 07:00–16:00 in Jakarta and Ho Chi Minh City, 06:00–15:00 in Dhaka and 05:30–14:30 in India and Sri Lanka), on a freelance contract with Explera DMC Limited (Hong Kong), paid monthly in US dollars.
Key responsibilities
1. Booking files & reconfirmations
- Receive confirmed files from sales and quotations, and check every service, date and name
- Book and reconfirm hotels and ryokan, transfers, tours, guides, restaurants and entrance tickets
- Prepare rooming lists, service vouchers and final itineraries for partners
2. Daily operations
- Coordinate transfers and guides with our local suppliers in Japan, and track arrivals and departures during your shift
- Handle changes: flight delays, room issues, weather and extra services across Tokyo, Hakone, Kyoto, Osaka, Hiroshima and the Japanese Alps
- Hand over open issues to the on-call colleague at the end of your shift
3. Supplier coordination & quality
- Brief suppliers clearly and follow up every confirmation in writing
- Log incidents and guest feedback, and follow them up with suppliers
4. Costing & closing files
- Check supplier invoices against confirmed rates and close each file with accounts
- Keep booking records accurate in our booking system
Requirements
- 1+ years in operations or reservations at a DMC, tour operator, travel agency or hotel
- Organised, calm under pressure and clear on the phone and in writing
- Business English, written and spoken: you work with partners and suppliers in English every day
- Japanese is a plus
- Knowledge of Japan as a destination is a plus
- Living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia, and able to invoice Explera monthly as a freelancer
- Able to work 09:00–18:00 Japan time (JST), Monday to Friday
- Your own laptop, a reliable internet connection and a quiet place to work and take calls
- Backup power and a backup connection (UPS or power bank, mobile data) so a power cut does not stop your shift
Remote contract
This is a remote, home-based role. It is open only to people living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia: you do not need to relocate, and there is no visa or work permit to arrange.
- Engagement: freelance (independent contractor) with Explera DMC Limited, Hong Kong
- Fee: USD 400–650 a month, depending on experience, paid monthly in US dollars against your invoice
- Working hours: 09:00–18:00 Japan time (JST), Monday to Friday. That is 08:00–17:00 in Manila and Kuala Lumpur, 07:00–16:00 in Jakarta and Ho Chi Minh City, 06:00–15:00 in Dhaka and 05:30–14:30 in India and Sri Lanka
- You handle your own tax and social security in your country of residence
- Explera provides the booking systems, accounts and online training you need; you use your own laptop and internet connection
- Applying is free: Explera never asks candidates for a fee or deposit
Why join Explera DMC?
- Run trips across Japan for partners from India, the Gulf and South-East Asia
- Work from home for our Japan desk, with a team that supports you online
- Online training on our booking systems, suppliers and destinations
- Gain exposure to global travel markets and cross-border operations across Asia
- Be part of a dynamic, growing DMC with a strong compliance culture
Skills and Languages
Languages
- English
- Business
- Japanese
- Preferred
Skills
- Travel operations
- FIT and group handling
- Reservations
- Vouchers
- Supplier coordination
- Excel
- Remote work
Education
Graduate in any discipline; tourism or hospitality qualifications are a plus
Open to candidates living in
Questions about this role
What does the Operations Executive – Japan Desk (Remote) at Explera do?
Run confirmed Japan trips remotely for our Japan desk: reconfirmations, vouchers and changes. For candidates in South and South-East Asia. Day to day, the role includes: receive confirmed files from sales and quotations, and check every service, date and name; book and reconfirm hotels and ryokan, transfers, tours, guides, restaurants and entrance tickets; prepare rooming lists, service vouchers and final itineraries for partners.
Where is the Operations Executive – Japan Desk (Remote) role based, and is it remote?
Location: Remote (South and South-East Asia). Work mode: Remote (open only to candidates living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan or Malaysia). Employment: contract. The role is with Explera DMC Limited, part of Explera Group, a B2B destination management company with offices in Thailand, Japan, South Korea, India and Hong Kong.
What experience and qualifications do I need?
Experience: 1–4 years. Education: Graduate in any discipline; tourism or hospitality qualifications are a plus. Languages: English (Business), Japanese (Preferred). Key requirement: 1+ years in operations or reservations at a DMC, tour operator, travel agency or hotel.
What is the salary for the Operations Executive – Japan Desk (Remote)?
US$400 – US$650 / month. The final offer depends on your experience and interview and is confirmed in writing.
How do I apply for the Operations Executive – Japan Desk (Remote)?
Apply online at https://career.expleradmc.com/jobs/operations-executive-japan-desk-remote-rdopjp26/apply. The form takes about 10 minutes: your details, CV and the role's questionnaire, plus the documents it asks for (usually a recent photo, a photo ID and your highest education certificate).
What is the hiring process?
1. Apply (10 min): send your profile and resume in about 10 minutes. 2. Screening (within 5 days): a recruiter reviews your application and may call for a short chat. 3. Interview (1–2 rounds): meet the hiring manager and team, online or in the office. 4. Offer (within 1 week): a written offer with salary, benefits and start date. 5. Welcome (first 30 days): onboarding with your team, systems access and a buddy.
When does this job close?
Applications close on 4 February 2027. Apply early: we review applications as they arrive.
