Operations
Run the ground: transfers, hotels, activities and on-trip problem solving.
Team
Customer Support
Reservations and partner support in eight languages.
0 open roles · 0 countries
What the team does
Customer Support at Explera
Customer support and reservations keep partners informed. The team answers agents in eight languages, confirms services and updates bookings from quote to departure.
What a day looks like
- Answer partner questions by email, phone and chat
- Confirm and amend bookings
- Share confirmations and vouchers
- Escalate live issues to operations
Skills that help
- Clear, friendly communication
- A partner language where the role asks for it
- Accuracy with booking details
- Patience and ownership
Each job post lists the exact experience, languages and level it needs.
Open roles
0 open customer support roles
No open customer support roles right now
Join the talent community and pick this team as a preference. We will contact you when a role opens.
Other teams: Operations (7) · Sales (B2B Partners) (4) · Contracting (6) · Finance (6) · Tour Guides (0) · Marketing (0) · Legal & Compliance (6) · People & HR (3) · Internships (13)
How hiring works
Five steps, three to four weeks
Every stage change is emailed to you and shown on your private status page.
- 01 · 5 min
Apply
Send your profile and resume in about five minutes.
- 02 · Within 5 days
Screening
A recruiter reviews your application and may call for a short chat.
- 03 · 1–2 rounds
Interview
Meet the hiring manager and team, online or in the office.
- 04 · Within 1 week
Offer
A written offer with salary, benefits and start date.
- 05 · First 30 days
Welcome
Onboarding with your team, systems access and a buddy.
Works closely with
7 open 4 open Sales (B2B Partners)
Agents, tour operators and OTAs in our source markets.
Bring your skills to Customer Support
Apply for an open role, or join the talent community with this team as a preference so a recruiter can contact you first.