Reservations Executive – New Zealand Desk (Remote)

About Explera DMC

Explera DMC is a B2B destination management company (DMC). Travel agents and tour operators book hotels, transfers, tours, guides and events for their customers through Explera, and our teams in Thailand, Japan, South Korea, India and Hong Kong arrange and deliver those services. We also hire for remote roles open to candidates worldwide.

Role overview

We are hiring Reservations Executives for our New Zealand desk. Freshers and candidates with up to 2 years in reservations, hotels or travel can apply: we train you online on our booking system, suppliers and processes.

You will request and confirm hotels, lodges and motels, transfers and tours in New Zealand for travellers booked by our partner travel agents, and make sure every confirmation is correct before the guest arrives.

The role is remote and home-based, for people living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia. You work the New Zealand desk's business hours, 09:00–18:00 New Zealand time (NZST, or NZDT in summer), Monday to Saturday (an early-morning shift in Asia: 05:00–14:00 in Manila and Kuala Lumpur and 02:30–11:30 in India and Sri Lanka, one hour earlier while New Zealand is on daylight saving time (late September to early April)), on a freelance contract with Explera DMC Limited (Hong Kong), paid monthly in US dollars.

Key responsibilities

1. Bookings & confirmations

• Request, confirm and reconfirm hotels, lodges and motels, transfers, tours and restaurants with suppliers in New Zealand by email, phone and messaging
• Check names, dates, room types, meal plans and special requests on every confirmation
• Record every booking and change in our booking system

2. Vouchers & documents

• Prepare service vouchers, rooming lists and final itineraries
• Send partners clear, on-time updates

3. Changes & support

• Handle amendments and cancellations within supplier policies
• Support the New Zealand operations desk on busy days and during the December–February summer, school holidays and the June–September ski season

Requirements

• Fresher, or up to 2 years in reservations, hotels, airlines or travel
• Careful and accurate with details
• Comfortable with email, Excel or Google Sheets
• Business English, written and spoken: you work with partners and suppliers in English every day
• English is the only working language of this desk
• Knowledge of New Zealand as a destination is a plus
• Living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia, and able to invoice Explera monthly as a freelancer
• Able to work 09:00–18:00 New Zealand time (NZST, or NZDT in summer), Monday to Saturday
• Your own laptop, a reliable internet connection and a quiet place to work and take calls
• Backup power and a backup connection (UPS or power bank, mobile data) so a power cut does not stop your shift

Remote contract

This is a remote, home-based role. It is open only to people living in Indonesia, the Philippines, Vietnam, India, Sri Lanka, Bangladesh, Nepal, Pakistan and Malaysia: you do not need to relocate, and there is no visa or work permit to arrange.

• Engagement: freelance (independent contractor) with Explera DMC Limited, Hong Kong
• Fee: USD 350–550 a month, depending on experience, paid monthly in US dollars against your invoice
• Working hours: 09:00–18:00 New Zealand time (NZST, or NZDT in summer), Monday to Saturday. That is an early-morning shift in Asia: 05:00–14:00 in Manila and Kuala Lumpur and 02:30–11:30 in India and Sri Lanka, one hour earlier while New Zealand is on daylight saving time (late September to early April)
• You handle your own tax and social security in your country of residence
• Explera provides the booking systems, accounts and online training you need; you use your own laptop and internet connection
• Applying is free: Explera never asks candidates for a fee or deposit

Why join Explera DMC?

• Work from home for our New Zealand desk, with a team that supports you online
• Online training on our booking systems, suppliers and destinations
• A clear path to Operations or Quotations Executive
• Gain exposure to global travel markets and cross-border operations across Asia