Run confirmed Japan trips on the ground: hotels, transfers, guides, tours and vouchers, from arrival to departure.
About Explera DMC
Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards.
Role overview
We are seeking an Operations Executive for our Tokyo office. Once a partner confirms a booking, operations makes it happen: you reconfirm hotels and ryokan, arrange JR and Shinkansen travel, private and coach transfers, and luggage forwarding, brief guides and drivers, and make sure every guest arrives, travels and departs on time.
You will handle FIT travellers, families and groups from India, the Gulf and South-East Asia, often with Indian vegetarian and Jain meal needs, and keep partners informed at every step.
Key responsibilities
1. Booking files & reconfirmations
- Receive confirmed files from sales and quotations, and check every service, date and name
- Book and reconfirm hotels and ryokan, transfers, tours, guides, restaurants and entrance tickets
- Prepare rooming lists, service vouchers and final itineraries for partners
2. Daily operations
- Dispatch transfers and guides, and track arrivals and departures on the day
- Handle changes: flight delays, room issues, weather and extra services across Tokyo, Hakone, Kyoto, Osaka, Hiroshima and the Japanese Alps
- Take part in the after-hours duty roster for guests on tour
3. Supplier coordination & quality
- Brief suppliers clearly and follow up every confirmation in writing
- Log incidents and guest feedback, and follow them up with suppliers
4. Costing & closing files
- Check supplier invoices against confirmed rates and close each file with accounts
- Keep booking records accurate in our booking system
Requirements
- 2+ years in ground operations or reservations at a DMC, tour operator or hotel in Japan
- Good knowledge of Tokyo, Hakone, Kyoto, Osaka, Hiroshima and the Japanese Alps
- Japanese and good English; Hindi is a plus
- Organised, calm under pressure and quick on the phone
- Able to join the after-hours duty roster
- Valid right to work in Japan
Why join Explera DMC?
- Run trips across Japan for partners from India, the Gulf and South-East Asia
- Familiarisation trips across Japan
- Be part of a dynamic, growing DMC with a strong compliance culture
- Autonomy to own your role and drive process improvements
Skills and Languages
Languages
- Japanese
- JLPT N2
- English
- Business
Skills
- Ground operations
- FIT and group handling
- Reservations
- Vouchers
- Transfers and dispatch
- Supplier coordination
- Excel
Education
Graduate in any discipline; tourism or hospitality qualifications are a plus
Questions about this role
What does the Operations Executive – Japan at Explera do?
Run confirmed Japan trips on the ground: hotels, transfers, guides, tours and vouchers, from arrival to departure. Day to day, the role includes: receive confirmed files from sales and quotations, and check every service, date and name; book and reconfirm hotels and ryokan, transfers, tours, guides, restaurants and entrance tickets; prepare rooming lists, service vouchers and final itineraries for partners.
Where is the Operations Executive – Japan role based, and is it remote?
Location: Tokyo, Japan. Work mode: Office. Employment: full-time. The role is with Explera Japan K.K., part of Explera Group, a B2B destination management company in Thailand, Japan, South Korea, Indonesia, India and Hong Kong.
What experience and qualifications do I need?
Experience: 2–5 years. Education: Graduate in any discipline; tourism or hospitality qualifications are a plus. Languages: Japanese (JLPT N2), English (Business). Key requirement: 2+ years in ground operations or reservations at a DMC, tour operator or hotel in Japan.
What is the salary for the Operations Executive – Japan?
The salary is discussed at interview and confirmed in a written offer. The application form asks for your current and expected salary.
How do I apply for the Operations Executive – Japan?
Apply online at https://career.expleradmc.com/jobs/operations-executive-japan-tokyo-jpop26/apply. The form takes about 10 minutes: your details, CV and the role's questionnaire, plus the documents it asks for (usually a recent photo, a photo ID and your highest education certificate). You can also email your CV to hr@expleradmc.com with the job title in the subject line.
What is the hiring process?
1. Apply (10 min): send your profile and resume in about 10 minutes. 2. Screening (within 5 days): a recruiter reviews your application and may call for a short chat. 3. Interview (1–2 rounds): meet the hiring manager and team, online or in the office. 4. Offer (within 1 week): a written offer with salary, benefits and start date. 5. Welcome (first 30 days): onboarding with your team, systems access and a buddy.
When does this job close?
Applications close on 12 November 2026. Apply early: we review applications as they arrive.
