Book hotels and ryokan, transfers and tours for our partners' guests in Japan. Freshers welcome, full training given.
About Explera DMC
Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards.
Role overview
We are hiring Reservations Executives for our Tokyo office. Freshers and candidates with up to 2 years in reservations, hotels or travel can apply: we train you on our booking system, suppliers and processes.
You will request and confirm hotels and ryokan, transfers and tours for travellers booked by our partners, and make sure every confirmation is correct before the guest arrives.
Key responsibilities
1. Bookings & confirmations
- Request, confirm and reconfirm hotels and ryokan, transfers, tours and restaurants with suppliers
- Check names, dates, room types, meal plans and special requests on every confirmation
- Record every booking and change in our booking system
2. Vouchers & documents
- Prepare service vouchers, rooming lists and final itineraries
- Send partners clear, on-time updates
3. Changes & support
- Handle amendments and cancellations within supplier policies
- Support the operations team on busy days and during peaks
Requirements
- Fresher, or up to 2 years in reservations, hotels, airlines or travel
- Careful and accurate with details
- Japanese and good written English
- Comfortable with email, Excel or Google Sheets
- Willing to learn and to work some weekends during peak seasons
- Valid right to work in Japan
Why join Explera DMC?
- Full training in DMC reservations and operations
- A clear path to Operations Executive
- Be part of a dynamic, growing DMC with a strong compliance culture
- Autonomy to own your role and drive process improvements
Skills and Languages
Languages
- Japanese
- JLPT N2
- English
- Business
Skills
- Hotel reservations
- Booking confirmations
- Vouchers
- Email communication
- Excel
- Attention to detail
Education
Graduate or diploma in tourism, hospitality or any discipline
Questions about this role
What does the Reservations Executive (Fresher / Junior) – Japan at Explera do?
Book hotels and ryokan, transfers and tours for our partners' guests in Japan. Freshers welcome, full training given. Day to day, the role includes: request, confirm and reconfirm hotels and ryokan, transfers, tours and restaurants with suppliers; check names, dates, room types, meal plans and special requests on every confirmation; record every booking and change in our booking system.
Where is the Reservations Executive (Fresher / Junior) – Japan role based, and is it remote?
Location: Tokyo, Japan. Work mode: Office. Employment: full-time. The role is with Explera Japan K.K., part of Explera Group, a B2B destination management company in Thailand, Japan, South Korea, Indonesia, India and Hong Kong.
What experience and qualifications do I need?
Experience: freshers welcome (up to 2 years). Education: Graduate or diploma in tourism, hospitality or any discipline. Languages: Japanese (JLPT N2), English (Business). Key requirement: Fresher, or up to 2 years in reservations, hotels, airlines or travel.
What is the salary for the Reservations Executive (Fresher / Junior) – Japan?
The salary is discussed at interview and confirmed in a written offer. The application form asks for your current and expected salary.
How do I apply for the Reservations Executive (Fresher / Junior) – Japan?
Apply online at https://career.expleradmc.com/jobs/reservations-executive-fresher-junior-japan-tokyo-jprs26/apply. The form takes about 10 minutes: your details, CV and the role's questionnaire, plus the documents it asks for (usually a recent photo, a photo ID and your highest education certificate). You can also email your CV to hr@expleradmc.com with the job title in the subject line.
What is the hiring process?
1. Apply (10 min): send your profile and resume in about 10 minutes. 2. Screening (within 5 days): a recruiter reviews your application and may call for a short chat. 3. Interview (1–2 rounds): meet the hiring manager and team, online or in the office. 4. Offer (within 1 week): a written offer with salary, benefits and start date. 5. Welcome (first 30 days): onboarding with your team, systems access and a buddy.
When does this job close?
Applications close on 12 November 2026. Apply early: we review applications as they arrive.
